TripSync Instructions & FAQs

Content

WHAT DOES TRIPSYNC DO?

  1. Offers one click product registration
  2. Allows you to track your travels
  3. Report your bag lost
  4. Discover new features about your bag
  5. Streamlines product research
  6. Submit a warranty claim

GETTING STARTED

In order to use TripSync you will need a device capable of reading near-field communication chips, more commonly referred to as NFC. Click on the link below to see if your phone is compatible.
Compatible Apple Devices
  • iPhone 7, 8 and X with a 3rd party app (we recommend VerifiR NFC)
  • iPhone XS, XS Max, XR, 11, and 11 Pro / Max, no 3rd party app needed
Compatible Android Devices

Android has supported NFC Reading technology since 2012. It is likely your Android device supports NFC Reading, however with the Android OS being supported across multiple manufacturers it is not guaranteed. Below is a list of the most popular manufacturers that offer NFC. For a complete list we recommend visiting https://www.nfcw.com/nfc-phones-list/

  • All Google Pixels
  • All Samsung smartphones manufactured in 2012 or later (Galaxy S4 and later)
  • All Huawei smart phones since P10
  • All Xiaomi devices except the Mi4 and Mi5 Families
  • All OnePlus smartphones since the 3.
  • Motorola varies by phone model and region. Please see https://www.nfcw.com/nfc-data/motorola/
  • All LG Smartphones since 2014 except the K11 Plus
  • All Essential Smartphones
  • Nokia varies by model and region, please see https://www.nfcw.com/nfc-data/nokia/
  • All Sony Smartphones introduced since 2017
  • All HTC smartphones except HTC One X10 and Desire 12/12+

LAUNCHING THE EXPERIENCE

iPhone

If you have a 7, 8, or X download and launch your preferred NFC reader app. If you have an XS or later no 3rd party app is needed.

Tap the top of your phone against the luggage tag, or hover within 1” of the luggage tag. 3rd party NFC reader apps will open TripSync automatically. On newer iPhones click the ribbon notification that appears on the top of the screen.

If your browser settings are set to "Ask" for your location services, then click on “Allow” to allow TripSync to get your location so you can accurately record the miles you travel.

Android
  1. Ensure NFC is turned on. If it is not on, go to your device settings and turn it on.
  2. Tap the back of your phone against the luggage tag, or hover within 1” of the luggage tag. If a NFC request notification pops up, click ok.
  3. Depending on your browser's location settings you may be asked if TripSync can track your location. Click on “Allow” to allow TripSync to get your location so you can accurately record the miles you travel  

RESEARCH THE BAG

  1. Once TripSync is launched, a video will play highlighting the bag’s features you just scanned.
  2. After the video ends you will be prompted to sign up. If you’d like to learn more about the bag click on “Discover More About This Bag” near the bottom of the page.
  3. Click back on your browser to return to the sign up page.

SIGN UP!

  1. A video about the bag you scanned will show every time you scan the bag and are not logged in. You can watch the video or skip it by tapping on the screen.
  2. Once the video closes fill out the required form fields and hit the “Start your Adventure”.

REGISTER YOUR PRODUCT

We recommend registering your bag right after creating an account. Products must be registered to unlock the ability to:

  • Report the bag as lost
  • View the bag in the my items menu
  • Submit a warranty claim

In order to register your product follow the steps below.

  1. Once signed in click on the menu in the upper left
  2. Choose My Items
  3. Once on My Items click on the 1-Click Registration button
  4. Fill out all the required fields and click “Register Product"

TRACK YOUR TRAVELS

With TripSync, you can track where you travel whether it’s close to home or around the world. In order to track a trip, you must create a starting point, stop-over points (“Add Stop” button), and an ending point. TripSync will then calculate your miles traveled based on the most direct route (see more below).

To track your travels, follow the steps below:

1.    Scan your bag and make sure you are logged in.

2.    From the home screen (Travel Overview), click the button to “Start Trip” before you check your bag or take off on your first flight. This establishes your trip starting point.

Once you start your trip, the buttons will change to “Add Stop” and “End Trip”. When you see these buttons, the TripSync app is tracking your travels!

3.    Add Stops and end your trip using the buttons on the home screen. See below for when to use which features depending on your type of travel.

TRACKING A ROUND TRIP

For simple round trip travels (you are going from point A to B, then back from point B to A) – Start your travels per the steps above. When you land at your destination, scan your bag and click “Add Stop”. Do your travel things! Once you get back home to your starting destination, scan your bag and click “End Trip”. This will create your end point and stop the trip tracking.

TRACKING A MULTI-CITY TRIP

For a trip that includes multiple stops (you are going from point A to B, then B to C, etc.) – You will be using the “Add Stop” function. Start your trip following the steps above, then when you land at your first stop, scan your bag and select “Add Stop”. When you get to your second stop, scan bag again and select “Add Stop” – do this for each unique destination which will mark the city on your travel overview map! Once you complete your travels and are back home, scan your bag and click “End Trip” to close out your travels.

TRACKING A ONE-WAY TRIP

For a one-way trip (your destination is not the same as your starting point, i.e. you are going from point A to point B) – Start tracking your travels per the steps above. Once you get to your final destination, scan your bag and click “End Trip”. This will establish your ending point and end your trip.

HOW IS YOUR TRIP DISTANCE CALCULATED?

Please note, TripSync is a passive technology. This means your bag is not being tracked by GPS. Your trip distance is calculated based off your Start Point, End Point, and any Stops you add along the way. TripSync will use these geographical points and calculate the most direct path between the points. The total miles traveled between each point you create become your total miles traveled for that one trip.

REPORT YOUR BAG LOST

To report your bag lost you must first register it, so we highly recommend you register the bag immediately after signing up. If you lose your bag before you register it you will be unable to report it as lost. To report your bag as lost follow the steps below.

  1. When you’re logged in click on the menu in the upper left hand corner and navigate to “My Items”
  2. Select My Items in the menu
  3. Select the item that is lost from the list of registered bags
  4. Click the Report Lost button
  5. Fill out the form on the next page and click the “Report as lost” button
  6. Now, when someone finds the bag and scans it with their phone they will be able to contact you (without revealing your information) and inform you of your bag’s whereabouts.
  7. Once you and your bag are reunited, you can mark the bag as “Found” and resume normal functionality. 

DISCOVER MORE INFORMATION ABOUT YOUR BAG

You can access information about your bag easily with TripSync.

To Access Features and Benefits:

  1. Once you’re logged in click on the menu in the upper left hand corner and select My Items.
  2. Within My Items you will see “This Bag” which is the bag you scanned. If that is the bag you would like more info on, scroll down and click on Bag Features.
  3. If you would like to find out more information about another navigate to “My Items” and click on the bag you would like more information on.
  4. Scroll down once the next page loads and click on product details.

Note: For a bag to populate in "My Items" It must have been previously registered. Once it is registered you can access information about that bag at any time, even if it is not the bag you scanned. 

TO ACCESS PRODUCT CARE INFORMATION:

  1. Once you’re logged in click on the menu in the upper left hand corner and select My Items.
  2. Within My Items you will see “This Bag” which is the bag you scanned. If that is the bag you would like more info on, scroll down and click on Product Care. This will take you to more information on eaglecreek.com
  3. If you would like to find out more information about another bag you own, and have registered, navigate to “My Items” and click on the bag you would like more information on.
  4. Scroll down once the next page loads and click on Product Care. This will take you to more information on eaglecreek.com.

Note: To access the product care information of a bag you own, but didn’t scan it must be previously  registered within TripSync.

SUBMIT A WARRANTY CLAIM

TripSync allows you to submit a warranty claim with one click. To submit a warranty claim follow the steps below.

  1. Scan the NFC tag on your bag and log in to TripSync.
  2. Click on the Menu and Navigate to My Items. Once there you will  see an image of the bag you just scanned.
  3. Scroll down on the page and click the Warranty button.
  4. Your phone will open up your default email client on your phone with an email already filled out to our customer service team that includes all of the information they need. Feel free to review, edit, or add more details and then simply hit send.

Our warranty team will be in touch within 2 business days to help you with your claim.  

TripSync FAQs

What is NFC?

NFC stands for Near Field Communication which is a convenient wireless technology built into small, thin, and uniquely coded modules that don't require power and that work with existing smartphones. The NFC module in your product is provided by VerifiR who are Eagle Creek’s technical partner.

What Phones are NFC Enabled?

iPhone

  1. If you have a 7, 8, or X download and launch your preferred NFC reader app. If you have a XS or later no 3rd party app is needed.
  2. Tap your phone against the luggage tag, or hover within 1” of the luggage tag. 3rd party NFC reader apps will open TripSync automatically. On Newer iPhones click the ribbon notification that appears on the top of the screen.
  3. Click on “Allow” to allow TripSync to get your location so you can accurately record the miles you travel

 Android

  1. Ensure NFC is turned on. If it is not on, go to your device settings and turn it on.
  2. Tap your phone against the luggage tag, or hover within 1” of the luggage tag.
  3. If a NFC request notification pops up, click ok to be taken to the TripSync Web App.
  4. Click on “Allow” to allow TripSync to get your location so you can accurately record the miles you travel  
What Information do you store?

We store the information you share with us in order to provide you with a full service experience regarding trip information, bag registration and warranty claims. In addition, we collect and store usage information to help improve our application.

Is my data safe?

Both Eagle Creek and VerifiR are protecting your personal data through state-of-the-art encryption when sent and stored. Your data is secure and password protected.

Which other companies have access to my data?

Only Eagle Creek and VerifiR, who provides the NFC experience. We do not share your data with any third parties.

Anonomized usage data is recorded via a 3rd party analytics platform in order to improve the experience

Is TripSync a GPS Locator?

TripSync is not a GPS locator. TripSync allows you to log a location at a specific time and when you opt to do so.

I lost my bag, now what?

If you registered your bag, you can log in to your TripSync Account and mark the bag as lost. The finder of your bag will then see that this bag was marked as lost once the bag is scanned. There will be a button “Get in touch with the owner” that allows them to send you an email and get in touch. Together you can then organize how to get your bag back to you.

My NFC Tag is not working. Now what ?

In the highly unlikely event of your tag not functioning, please contact our warranty department at  CustomerService@EagleCreek.com or Toll Free 844.496.0404

After product registration, can other people who scan my product get to my VerifiR account and change my password?

Your information is secure. It can only be accessed with your own smartphone or your login credentials via a different/new smartphone.
If you suspect your own phone might be mis-used, you can always change your login credentials in your TripSync Account.

Can someone scan my bag with a different phone?

Anyone with an NFC enabled phone can scan the NFC module and therefore your bag. When you registered the bag the other person scanning can only see the information about the bag and the travel overview. They cannot add travel experiences and/ or register the bag as lost/ stolen. If you did not register your bag, the person could register it under their name and use the full functionality. Therefore, it’s always advisable to register the bag as soon as possible after purchase.

Can the NFC module endure washing and high/low temperatures?

Yes. The NFC module is tested to withstand light washing and temperatures between -40C and 90C (-40F and 200F).

Do I need Internet to use TripSync?

TripSync is a web based application, so internet access is required to use the service. 

I am not able to start a trip, why not?

In some common situations you will not be able to start a trip. In most of the situations below you will just see a spinning circle indicating somehting is trying to load. 

No Internet Service

If you do not have internet service then the web based application will not be able to load. In this situation you will have to join wifi, or wait until you have internet service. 

Airplane Mode

If you phone is on airplane mode, TripSync will not be able to get your gps coordinates, so the Trip will not be able to strat. 

Browser Settings Denying Location Services

If you haven't enbaled location serices for your browser you will not be able to start a trip. This is the most common reason to not be able to start a trip. Please refer to the links below for more information on how to enable Location Services on your phone.

Apple Devices: https://support.apple.com/en-us/HT207092

Android Devices:  https://support.google.com/accounts/answer/6179507?hl=en

Google Devices: https://support.google.com/pixelphone/answer/9083622?hl=en