Return Policy

Not what you wanted? No worries. You are welcome to return anything that was purchased at eaglecreek.com up to 60 days from the date your order was placed. We ask that returned items are kept in new, unused condition, with all components and tags intact.

If you need to return multiple pieces of luggage from the same order, please submit separate returns for each product. This will allow you to receive a shipping label for each box. Each return shipping label is for the exact product listed on the return.

Shipping labels will be provided at customer's cost.

Start a Return

Return Process

  • Step 1: Get Ready

    Locate your order number.

  • Step 2: Enter Information

    Select the item(s) to return and enter the reason.

  • Step 3: Return Label

    A prepaid return shipping label will be sent to your email address to print, or you can purchase a label from your carrier of choice.

  • Step 4: Ship Your Items

    Package your item(s) in their original packaging or same size box/bag. Affix the return label and drop off at any FEDEX location. Our warehouse will be notified when FEDEX scans your return and we will be watching for it.

  • Step 5: Get Notified

    Once your return has been received and processed, we will send you an email notification that your refund has been processed. Please note: Returns can take up to three weeks to complete.
Start a Return

Return FAQs

Return shipping labels cost $4.95 for items under $100 and $9.95 for items over $100. Customers can also opt to purchase a label from a carrier of their choosing.

If you received your item as a gift that was purchased directly from Eagle Creek, and would like to return or exchange it, please contact our customer service team to assist. If possible, obtain the order number and associated email address to expedite processing.

You will be refunded to your original form of payment within 7 business days after your items are returned to our warehouse.

We have upgraded all return labels to FEDEX to ensure the most prompt and reliable shipping service available.

All Eagle Creek products that are not listed as Final Sale qualify for a return. We ask that items be returned in brand new, unused condition, with all components, and packaging intact. If an item arrived damaged, it also qualifies for a return.

If the item you purchased is past the 60-day return period, or has been used and/or is missing pieces, then it will not qualify for a standard return. You do have the option to list your products on our resale marketplace, Eagle Creek RePack Program, where you can sell your item for credit or cash. Learn more here.

Only items purchased at eaglecreek.com can be returned through our website. If you purchased your Eagle Creek product elsewhere, please return your item at the store or website where it was originally purchased.

At this time, eaglecreek.com does not offer exchanges. The best option is to return your item and purchase the style you wanted.

If your item arrived damaged in any way, please reach out to customer service for support.

Contact our customer service team to assist with locating your order number.

Use the tracking number on your shipping label to check on the status of your return. You can also track your return through your eaglecreek.com account. If it has arrived at our Warehouse, and has not been processed, please contact customer service.

Items that are marked "Final Sale" cannot be returned.

We recommend using our $4.95 (for items under $100) and $9.95 (for items above $100) FEDEX Return Shipping Labels that include tracking and insurance. The cost will be deducted from your refund amount. The label will be generated after you complete the return form, linked above. Customers can also opt to purchase a label from a carrier of their choosing.

Locate your order number and the associated email and click here.

Eagle Creek will credit your original form of payment once the returned item arrives back at our warehouse.